1. Service and account authority

Dineinto provides restaurant ordering, QR menus, tables, reservations, staff access, reporting, integrations, and related software tools. The person creating an owner account confirms that they are authorised to act for the restaurant and that the information supplied is accurate.

2. Restaurant responsibilities

• Keep account credentials secure and assign staff roles correctly.
• Maintain accurate menu, price, VAT, calorie, allergen, branch, and availability information.
• Comply with applicable food, consumer, tax, privacy, and commercial requirements.
• Handle customer service, order fulfilment, refunds, and restaurant-side payment disputes.

3. Payments and subscriptions

Starter restaurants collect customer payments internally. Restaurant-owned gateways available with eligible Pro features settle directly to the restaurant; Dineinto does not hold the restaurant’s food-order funds. Dineinto’s own Pro software subscription is billed separately. Fees, renewal terms, taxes, and cancellation options are shown before subscription purchase.

4. Data, integrations, and support access

The restaurant controls the business and guest information it enters. Dineinto may process that information to operate, secure, support, and improve the service. When support is requested, authorised Dineinto platform administrators may inspect and correct relevant restaurant configuration. Connected services, including POS and payment providers, remain subject to their own terms.

5. Acceptable use

Users must not misuse the service, attempt unauthorised access, upload unlawful or harmful content, interfere with platform availability, or use Dineinto to mislead customers.

6. Availability, suspension, and termination

We may maintain, update, limit, or suspend access when reasonably needed for security, legal compliance, non-payment, or misuse. Restaurants may stop using Starter or manage a paid subscription through the available billing controls. Required records may be retained as described in the Privacy Policy and applicable law.

7. Liability and contact

Dineinto is provided with reasonable care but uninterrupted operation cannot be guaranteed. To the extent permitted by law, indirect or consequential losses are excluded. Mandatory statutory rights are not limited. Questions can be sent to support@dineinto.com.

8. International use and applicable law

Restaurants must use Dineinto in accordance with the laws and regulatory requirements that apply where they operate. Any country-specific terms or service notices presented by Dineinto form part of this agreement for that market. Nothing in this agreement excludes mandatory rights, obligations, remedies, or jurisdiction rules that cannot lawfully be excluded under the applicable local law. The parties should first try to resolve any dispute in good faith by contacting Dineinto support.