Customer Terms of Use
Last updated: 2026-09-15
Operator and your account
Dineinto is operated by FLEXIBLE OPERATIONS SOLUTIONS AND BUSINESS DEVELOPMENT CO (شركة العمليات المرنة لحلول وتطوير الاعمال), a Jordanian limited-liability company, registration 60493, Makkah Street, Umm Uthainah Al Gharbi, Amman, Jordan; support@dineinto.com. These terms govern customer use; restaurant subscriptions have a separate agreement. Provide accurate information, protect your login and use only authorised accounts. You must be able to agree under local law or have appropriate guardian involvement. Guest browsing is available where offered. Location, promotional alerts and AI are optional.
Restaurants, orders and payments
The identified restaurant supplies the food and is responsible for its menu, availability, food safety, fulfilment and seller obligations. Dineinto supplies software. Before confirming, check the restaurant, branch, fulfilment method, items, total, currency and displayed charges. Rely on the confirmed order/payment status, not simply returning from checkout. Food payments settle to the restaurant through its enabled payment arrangements; Dineinto does not hold these funds for onward remittance. Software subscriptions are separate.
Cancellation, refunds and complaints
Contact the restaurant on your order promptly about cancellation, wrong items, non-delivery, refunds or allergens. Eligibility depends on the issue, fulfilment stage, disclosed restaurant conditions and applicable law; statutory remedies are not excluded. If you cannot reach the restaurant or have a platform issue, contact support@dineinto.com with the order reference, without card details. We help route the issue. Refund timing depends on the restaurant and payment provider; no universal deadline is promised here.
Offers, third-party information and AI
Check each offer's eligible restaurant/branch, dates, time zone, stock and redemption limits. Saving does not reserve stock or guarantee acceptance. Do not duplicate, resell or manipulate redemption codes. Third-party place information can change. Google Maps features are subject to the Google terms linked below, incorporated for those features. Mona provides AI assistance, not a medical or food-safety guarantee. Confirm allergy information with restaurant staff; ordinary browsing remains available without AI.
Content and reports
Share only lawful, accurate material you have permission to use. Do not impersonate restaurants, publish private information, harass people, upload harmful content or bypass security. You permit us to host, review and display submitted offers for the service. We may reject/remove content and restrict abusive accounts. Use an offer's Report link or Support & reports for harmful, misleading or rights-infringing content. Our team reviews reports; urgent food-safety issues should also be raised with the restaurant or appropriate authority.
Ending use and your rights
You may stop using the service and initiate deletion in Account. Privacy explains retention and cases requiring review. We may restrict misuse and provide a support contact. We remain responsible for our service as required by law; nothing excludes rights or liability that cannot lawfully be excluded. Mandatory consumer and jurisdiction rights remain applicable. We seek to resolve complaints in good faith and communicate material changes where required. The App Store licence is separate from these service terms.
Google Maps
Google Maps / Google Earth Additional Terms of Service · Google Privacy Policy